Buyer protection

Consumer protection and warranty

In order to satisfy our customers, we comply with the requirements of the Trusted Shops E-commerce label in terms of consumer protection. In order to obtain certification, xTWOstore had to meet more than 100 criteria for reliability and consumer protection.


How does TRUSTED SHOPS work?

Trusted Shop proposes you to subscribe to an additional insurance when placing the order, which will be used in case of non-reception of the goods or any other dispute, you must determine the amount to be insured when the order is placed (up to a maximum of 20,000€). You will then receive a confirmation of insurance.

To read the general conditions of sales of Trusted shop please click here.