Shipping


Pricing, Shipping Charges and Pick-Up Service:
Worldwide delivery ! Due to our perfect crush-proof packaging, you can order all our products carefree to your country, no matter how far. Everything is securely wrapped for worldwide shipping. Since 2003, xTWO has been delivering German bathroom products worldwide. Safe, fast and at the lowest prices! For deliveries outside of the EU, VAT will be automatically calculated once you log in to our shop. You will be informed of all charges at each step of the ordering process and in a clear manner prior to the submission of your binding order.

All prices include statutory VAT tax. The shipping charges depend on the volume of goods ordered and the shipping method. Please note that delivery at packing stations or post office boxes is not possible.

You are also welcome to pick up your items from our office in Hungen. You will be informed of all charges in a timely and clear manner prior to submitting your binding order.

Shipping rate table:

United Kingdom
Austria
Belgium
China
Czech Republic
Denmark
Estonia
Finland
France
Germany
Guernsey
Hong Kong SAR China
Hungary
Ireland
Isle of Man
Italy
Japan
Jersey
Latvia
Liechtenstein
Lithuania
Luxembourg
Malaysia
Monaco
Netherlands
Norway
Poland
Portugal
Singapore
Slovakia
Slovenia
South Korea
Spain
Sweden
Switzerland
Taiwan
Thailand
Vietnam
All others

*)Amounts in Euro including the country-specific tax.



Please note:
After changing the destination country for delivery, you'll automatically get corresponding shipping costs. The delivery charges you pay only contain one delivery to curbside.
All prices will be shown with VAT of the shipping country.


Delivery time:

1. In EU
Our delivery time stated ranges from

•    On Stock
•    Approx 1-2 weeks
•    Approx 2-3 weeks
•    Approx 4-6 weeks
•    On demand

This timing is an average provided by the manufacturers. Delay of shipping may occur when there is a manufacturer hold up. 

We work hard to get your purchase to you as soon as possible.  In most cases, delays occur due to busy seasons, holidays, production delays, unforeseen custom order complications, or other factors not in our control. We will make all efforts to quote accurate lead times. Under no circumstances will xTWOstore be responsible for any cost or lose in delay of delivery.

Please note that the delivery charges you pay only contain one delivery to curbside. If you order multiple items, the order will not be shipped separately. All your items will be sent together


2. Outside EU
The above delivery is specific to European countries.  Countries outside of EU have longer delivery time. Customers overseas has to consider

•    Approx 2 Business days EU export policy clearance
•    Approx 10-30 Days Shipping (Air freight or by sea freight)


Shipping rate:

Shipping rate is calculated by our online shop. The shipping charges apply per order in one complete delivery, unless otherwise agreed. Please note that additional charges for partial deliveries can occur.

We ship our items by air and also by sea freight. Shipment by air or sea depend on the cost of shipment that was paid. Most items are shipped by parcel. However, items that are heavier than 31kg and fragile will be shipped by pallet.

1. Orders under 31kg (In EU)
Items will be shipped directly to the address provided by the customer

2. Orders above 31kg Pallet (In EU)
Items will be shipped directly to the address provided by the customer

3. Orders under 31kg (Outside EU)
Items will be shipped directly to the address provided by the customer

4. Orders over 31kg Pallet (Outside EU)
Items will be shipped to the nearest airport or sea port. Customers must pay for their own forwarder to clear custom office and also deliver to their required address.

Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you’ve ordered from us arrive in your country. You may also be required to go to the customer office to collect your items.

xTWOstore cannot give you advice or information about tax rates and customs charges in your country. We advise you to find out about the local regulations prior to ordering from us. You cannot request from us lower declaration to help avoid any taxes.

Please note that ALL import taxes / duties / collection of order from customs office are the buyer’s responsibility.

* Shipping methods is not just dependent on weight. It depends on size as well. Some items may be under 31kg but pallet shipment must be used to avoid damages.
* We have more than 200 000 products on our website. We will always try to send your order in the fastest and safes way based on your shipping payment.  
* Please kindly note that additional charges will incur for below situations:

1) Partial deliveries as customer’s request; 

2) If the dimensional weight is heavier than the actual weight, the extra shipping cost will happen. 

(Dimensional weight =Length * Width*Height (cm)/6000 or 5000, it depends on the airline company).

Our customer service representative will contact you when there are possible extra cost and special arrangement for the shipment of your order.



Alternative to shipping? Our Self-Pickup Service

Would you like to use your own shipping company to transport your order? It is possible for you to arrange with us your pick-up in our warehouse.

Address for pick-up

xTWO GmbH

Gießener Straße 42
D - 35410 Hungen

Opening hours

Monday - Friday: 8:00am – 4:00pm



Return Policy:

Cancellation policy
Right of cancellation

You have the right to cancel this contract within 14 days without giving reasons. The cancellation period is 14 (fourteen) days from the date on which you or a third party nominated by you, other than the carrier, take possession of the goods. Please note that items with special coating, custom-made holes, custom-made goods, furniture and whirlpools cannot be exchanged or returned.

To exercise your right of cancellation, please inform us of 


Company: xTWO GmbH
Name: Christoph Hußmann, Jürgen Zaiser
Street: Gießener Straße 42
Post code / City: 35410 Hungen
Phone number: +49 (0)6402 89 89 00
Fax: +49 (0)6402 89 89 0 99
Email: info@xtwostore.com

within a unique declaration (e.g. a letter sent by mail, fax or email) of your decision to cancel this contract. You can optionally use the attached sample cancellation form. You can also fill out and submit the sample cancellation form or an other unique declaration, electronically, on our website (www.xtwostore.com). Once you have made use of this possibility, we will send you confirmation of the receipt of such cancellation immediately (e.g. by email).
To guarantee the cancellation period it is sufficient to submit the notice of implementation of the right of cancellation before the cancellation deadline has expired.
Consequences of cancellation
If you cancel this contract, we are obliged to repay all payments that we have received from you including delivery charges (except for additional costs arising from choosing a different type of delivery to the cheap, standard delivery offered by us) without delay and at the latest within fourteen (14) days from the date on which the notice of cancellation of this agreement is received. We use the same means of payment for this repayment that you used in the original transaction, unless something else has been expressly agreed with you; in no instances will fees be charged for this repayment.
We may refuse to refund payments until we have received the goods again or until you have demonstrated that you have returned the goods, whatever is sooner. You must return or hand over the goods promptly and in any case no later than fourteen days from the date on which you have informed us about the cancellation of this agreement. The deadline is guaranteed, if you send the goods before expiration of the fourteen day period.
You must bear the direct costs of returning the goods. You will only be liable for any possible loss in value of the goods, if this loss in value is attributable to their unnecessary handling for testing, properties and function of the goods.

End of cancallation policy

Sample cancellation form to download

Please note that items with special coating, custom-made holes, custom-made goods, furniture and whirlpools cannot be exchanged or returned. 

 

Payment methods
xTWO gives you the possibility to pay your purchase by choosing different methods. Whether you want to pay by PayPal, credit card (MasterCard, VISA), Sofort banking, EPS (Electronic Payment Standard), iDEAL or wire transfer, the choice of the payment method is yours for your convenience!

PayPal
We offer you the possibility to pay your purchases comfortably by using your PayPal account. Please, note that an additional fee at a rate of 2%  of the total amount of your purchases will be applied.

Credit card
At our Online Store, you can also pay without risk using your credit card. We accept Master Card and Visa. Fee corresponding to 2% of the total value of your purchases will be charged.

In order to offer our customer a highly secure payment process, we are using the 3D Secure protocol. If you want to pay with MasterCard or Visa, you will be prompted with more security queries. The first concern of xTWO Online Shop is to provide our customer with a secure payment service so that you can do your purchases without worrying. 

Sofort Banking
Pay your bill conveniently from your home. With this payment method, you have the possibility to pay easily and in a fully secure manner from your online bank account by direct money transfer. In order to use this service, you only have to possess an online bank account with the corresponding PIN / ordering number.

EPS (Electronic Payment Standard)
German and austrian customers have the opportunity to pay with EPS transfer. EPS offers customers a simple and secure option for paying for goods and services over the internet. Customers log in using their existing credentials to make payment, which means that payments are made from within the security of their banking environment (TAN or digital signature for example). xTWO receives authorisation in real-time which makes this payment option very secure.

Payment by iDEAL
Our Dutch customers (who have an address in the Netherlands and an online bank account in a Dutch bank) can now use Ideal as payement method. When you choose iDEAL as your payment method, you will be redirected to your bank's login page. The bank displays transaction data, then customer signs and accepts digitally. The bank authorizes transaction in real-time and a confirmation is sent to the customer and to xTWO. As the payment is reviewed by your bank, if there is not enough balance, the transaction will be refused
Fees will be charged by xTWO if using this payment method.

Wire transfer
This payment method allows you to transfer the amount of your purchase from your bank account to our bank account. After reception of your payment, we will proceed to the delivery of your order at your delivery address.

Wire transfer / paid to:
Bank account owner: xTWO GmbH
Bank account number: 206235400
Bank code: 513 400 13
Bank institution: Commerzbank AG
SWIFT: COBADEFFXXX
IBAN: DE42 5134 0013 0206 2354 00

Pick up your purchases by yourself in Hungen
You would like to pick up your order and take this opportunity to meet us ? It will be a pleasure to welcome you in our office. In this way, you spare the delivery charges.

Address:
xTWO GmbH
Gießener Straße 42
35410 Hungen
Germany

Opening hours:
From Monday to Friday from 9:00 am to 4:00 pm